At RAVIGA Solutions, we understand that maintaining and optimizing your SAP systems are crucial for the ongoing success of your business. That’s why we offer a dedicated SAP Third-Party Application Maintenance (TMA) support service in Morocco, France, designed to ensure the performance and stability of your SAP solutions in the long term.
Our team of certified SAP experts provides proactive and reactive support to quickly resolve issues Morocco, France, minimize downtime, and optimize your systems for maximum performance. We offer different service levels tailored to your specific needs, ranging from daily technical support to full application management, including regular updates and functional enhancements. With our Support TMA SAP in France, you can be confident that your SAP solutions are in capable hands.
Our comprehensive approach to Support TMA SAP in France ensures that your business continues to operate smoothly, with minimal disruption. We are committed to providing top-notch Support TMA SAP in France to help you achieve sustained success.
Our experts are available 24/7 to address all your support requests and resolve incidents promptly.
We monitor your systems to identify and resolve issues before they impact your business.
We regularly adjust your SAP configurations to enhance the performance and efficiency of your systems.
Stay at the forefront of SAP technology with scheduled updates and strategic upgrades.
With RAVIGA Solutions’ SAP TMA support, you enjoy peace of mind knowing that your SAP systems are maintained by experts and continue to operate optimally. Engage with us for effective management of your SAP solutions in Morocco, France and to ensure a sustainable competitive advantage in your industry.
Monitoring of your TMA project with a Project Manager assigned to your contract and a dedicated tracking tool accessible via your browser
Reactive maintenance for fixes (qualification of your incident within 2 hours) and developments implemented
Handling all requests and scheduling interventions in accordance with the client and respecting SLAs
Benefit from the experience and expertise of a certified Microsoft Dynamics and SAP technical team.
Involvement of Raviga Solutions' management and personalized approach (diagnosis, identification of your needs, and dedicated reporting)
Our managed services can apply to public cloud environments, private cloud by Raviga Solutions, as well as on-premise environments.
| Publisher Support | Support for specific maintenances | Managed Services Contract | |
|---|---|---|---|
| Support Center | Defined Hours (9am - 6pm - 5 days/week) | Minimum Hours or as per your contract | Minimum Hours or as per your contract |
| Preventive | Preventive | Preventive | |
| Access to Raviga Solutions Portal 24/7 | Access to Raviga Solutions Portal 24/7 | Access to Raviga Solutions Portal 24/7 | |
| SLA based on incident severity | SLA based on incident severity | SLA based on incident severity | |
| Functional / Technical Support | Microsoft & SAP | Specific Developments: Microsoft and SAP | Database (SQL, Server,..), Windows, Sharepoint |
| Evolutionary Support / Maintain in Operational Conditions | Update | Technical Maintenance of Standard and Evolutions from Microsoft and SAP | Database Monitoring (SQL Server, etc...) |
| Access to new versions of Microsoft Dynamics and SAP | Health Check | ||
| Service Catalog Intervention |